Shipping:
Free standard shipping (2–4 business days) over £125. Orders under £125: £5.95. Express Shipping (1-2 business days): £6.49. 30-day returns - keep store credit and we'll waive the return fee. Refunds incur a £7 per item return fee.

Returns:
We offer 30-day returns from the date your order ships. Refunds can be made to the original payment method with a £7.00 shipping fee per item. Opt for store credit, and we'll waive the return fee.

Care:
Wipe the leather with a soft, damp cloth after each wear and allow to air dry away from direct heat. For deeper marks, use a leather-specific cleaner - avoid household detergents. Apply a leather conditioner every four to six weeks to keep the surface supple. Store in the dust bag provided, stuffed lightly with tissue to hold their shape.

Warranty:
Every pair of Black Tulip shoes is backed by a six-month warranty from the date of purchase, covering manufacturing defects. Wear and tear, usage-related damage, and improper care are not covered. To make a claim, email customercare@blacktulipstudio.com with your order number and a photo of the defect. We'll respond within two working days.

Care FAQs:
Can I wear them in the rain?
Light rain is fine. Wipe them dry when you get indoors and let them air naturally. Avoid prolonged soaking or puddle-walking.

How do I remove scuff marks?
Removing scuff marks depends on your shoe's material. For smooth leather or rubber soles, gently scrub with a damp cloth. For suede, use a specialized suede eraser or a soft brush.

Will the leather stretch?
Slightly. The leather moulds to your foot shape over the first few wears - this is normal and improves the fit. The memory foam/ PU insole also settles to your footbed within the first week.

How should I store them between seasons?
Clean them first, apply conditioner, stuff lightly with acid-free tissue, and store in the provided dust bag in a cool, dry place. Avoid stacking shoes on top of each other.