Return & Refund Policy

Returns:

We have a 30-day return and exchange policy, which means you have 30 days from the date your order ship to request an exchange or return. The item must be sent back via courier without undue delay and in any event not later than 30 days from the date of receiving the item. The deadline is met if you send back the goods before the period of 30 days has expired.

To be eligible for returns and exchanges, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Exchange or Return Process:

To start your exchange or return, visit our Return Portal . Have your Order Number and the email address you used to place the order ready to begin the process.

Follow the steps to complete your return. Once we receive your package, refunds or store credits may take up to 7 business days to process. You’ll get an email confirmation once it’s done. A £7.00 shipping and admin fee applies to returns. Opt for store credit, and we’ll compensate for the return fee.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

We cannot accept returns on gift cards and custom products (such as special orders or personalized items).

  

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@blacktulipstudio.com.