Privacy Policy
(Last updated: 01-October-2025)
Black Tulip Retail Ltd ("Black Tulip", "we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or shop on www.blacktulipstudio.com (the "Site") or otherwise interact with us (collectively, the "Services").
By using our Services, you agree to this Privacy Policy. If you do not agree, please stop using our Services.
1. Who We Are
• Data Controller: Black Tulip Retail Ltd, 1st Floor Kirkland House, 11-15 Peterborough Road, Harrow, Middlesex, HA1 2AX, United Kingdom.
• Contact: customercare@blacktulipstudio.com
• If you are based in the EU, we appoint an EU representative to handle data requests: customercare@blacktulipstudio.com
2. Information We Collect
We collect information in the following ways:
Directly from you
• Contact details: name, address, email, phone.
• Order & payment details (via Shopify/Klarna secure processors).
• Account login details.
• Customer support queries.
• Wishlist, cart, or saved preferences.
Automatically (cookies & tracking)
• Device/browser details, IP, location, session data.
• Pages viewed, cart activity, clickstream.
• Advertising & social media pixels (Meta, Google, TikTok, etc.).
From third parties
• Payment providers (Klarna, Shopify Payments).
• Analytics & advertising partners.
• Delivery & logistics providers.
We do not intentionally collect sensitive data (e.g. health, biometrics).
3. How We Use Your Information
• To provide services: process orders, payments, delivery, returns.
• To communicate: confirmations, service updates, customer support.
• To personalise & advertise: tailored offers, retargeting, recommendations.
• To protect: fraud detection, account security.
• To comply with law: tax, audit, regulatory obligations.
4. Cookies & Tracking
We use Consentmo to manage cookies. Cookies help us run our Site, analyse traffic, and show relevant ads.
• Strictly Necessary – site function, checkout.
• Performance/Analytics – e.g., Google Analytics.
• Marketing/Advertising – e.g., Meta Pixel.
• Functional – preferences, saved carts.
You can manage your cookie preferences at any time via our Cookie Settings tool or your browser.
For details on Shopify's cookies, see Shopify Cookie Policy.
5. How We Share Information
We may share your data with:
• Service providers: IT, hosting, payments, couriers.
• Marketing partners: analytics, advertising (only with your consent where required).
• Business partners: co-branded competitions/giveaways (you'll see their terms too).
• Corporate transactions: in the event of merger, sale, or acquisition.
• Legal authorities: if required by law.
We do not sell your personal data. We may "share" limited data for advertising/analytics under US law; you can opt out.
6. International Transfers
Your data may be transferred outside the UK/EU (e.g. to Shopify servers in the US/Canada).
• We use Standard Contractual Clauses (SCCs) and the UK Addendum where required.
• Where adequacy decisions exist, we rely on those.
7. How Long We Keep Data
• Orders & invoices: 6 years (legal/tax).
• Marketing consents: until you withdraw.
• Account data: until you delete your account.
• Cookies: as per Consentmo settings (see Cookie Notice).
8. Your Rights
Depending on where you live:
UK/EU (GDPR/UK GDPR):
• Access: get a copy of your data.
• Correct: fix inaccurate details.
• Delete: request deletion (subject to legal holds).
• Restrict/Portability: limit or transfer data.
• Object: to marketing or profiling.
• Withdraw consent: anytime.
• Response timeframe: 1 month.
US (CCPA/CPRA, state laws):
• Right to know what data we collect/use/share.
• Right to delete personal data.
• Right to correct inaccurate data.
• Right to opt out of sale/sharing (we don't sell, but you may opt out of advertising cookies).
• Right to limit use of sensitive data (we don't process sensitive categories).
• Response timeframe: 45 days.
How to exercise rights: email customercare@blacktulipstudio.com or use our Consentmo opt-out tool.
9. Children's Privacy
• Our Services are for customers 18+.
• We do not knowingly collect data from children under 13 (US) or 16 (EU/UK).
• If we become aware, we will delete such data immediately.
10. Security
We use encryption, secure servers, and access controls. No system is 100% secure, but we take all reasonable steps to protect your data.
11. Account Deletion
You can request account deletion at any time: customercare@blacktulipstudio.com.
Some order/transaction data may be retained for tax/legal reasons.
12. Complaints
• UK: You can complain to the ICO (www.ico.org.uk).
• EU: See your local Data Protection Authority (https://edpb.europa.eu/about-edpb/about-edpb/members_en).
• US (California): Contact the CPPA or California Attorney General.
13. Changes
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new "Last updated" date.
14. Contact
For questions, requests, or complaints, please contact:
customercare@blacktulipstudio.com
Black Tulip Retail Ltd, 1st Floor Kirkland House, 11-15 Peterborough Road, Harrow, Middlesex, HA1 2AX, United Kingdom.
