Privacy Policy

Last updated: 10-August-2024

This Privacy Policy describes how Black Tulip Retail Ltd. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from blacktulipstudio.com (the "Site") or otherwise communicate with us (collectively, the "Services"). "You" and "your" refer to the user of the Services, whether a customer, website visitor, or another individual whose information we have collected.

By using the Services, you agree to our collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please refrain from using the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised Privacy Policy will be posted on the Site, and we will update the "Last updated" date.

How We Collect and Use Your Personal Information

We collect personal information from various sources to provide and improve the Services. This includes:

Information We Collect Directly from You

• Basic Contact Details: Name, address, phone number, email.
• Order Information: Name, billing address, shipping address, payment confirmation, email address, phone number.
• Account Information: Username, password, security questions.
• Shopping Information: Items viewed, cart contents, wishlist.
• Customer Support Information: Details from communications with us.

Information We Collect through Cookies

We use cookies, pixels, and similar technologies to collect "Usage Data," including device details, browser information, network details, IP address, and interaction data.

Information We Obtain from Third Parties

We may receive information from:

• Service Providers: Vendors like Shopify and payment processors.
• Tracking Technologies: Partners using tracking technologies.

Information from third parties is handled according to this Privacy Policy.

How We Use Your Personal Information

• Providing Products and Services: Processing payments, fulfilling orders, managing accounts, facilitating transactions.
• Marketing and Advertising: Sending promotional materials, tailoring advertising.
• Security and Fraud Prevention: Detecting and addressing fraudulent activities, safeguarding credentials.
• Communicating with You: Providing customer support and enhancing Services.

Cookies

We use Cookies to improve the Site and Services. For specifics about Shopify’s cookies, see Shopify's Cookie Policy. You can manage cookies through your browser settings.

How We Disclose Personal Information

We may disclose your information to:

• Service Providers: For IT, payment processing, analytics, and fulfillment.
• Business Partners: For marketing and advertising.
• Affiliates: Within our corporate group.
• Business Transactions: During mergers or legal compliance.
• Public Requests: As directed by your consent.

User Generated Content

Content posted publicly on our Services is accessible to anyone. We are not responsible for the privacy or security of this content.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or information accuracy.

Children’s Data

Our Services are not intended for children. Contact us if you believe a child’s information has been collected, and we will delete it.

Security and Retention of Your Information

While we strive to protect your information, absolute security cannot be guaranteed. Retention depends on legal and operational requirements.

Your Rights and Choices

Depending on your location, you may have rights to:

• Access / Know: Request details about your personal information.
• Delete: Request deletion of your personal information.
• Correct: Request correction of inaccurate information.
• Portability: Receive and transfer your personal information.
• Opt-Out: Opt out of the sale or sharing of personal information for targeted advertising.
• Limit: Restrict use and disclosure of sensitive information.
• Restriction: Request limitation on processing of your information.
• Withdrawal of Consent: Withdraw consent where applicable.

Manage these rights by contacting us.

Complaints

For complaints about our processing of your information, contact us. If unsatisfied, you may appeal or lodge complaints with local data protection authorities.

International Users

Your information may be transferred, stored, and processed outside your country, including in the United States. Transfers from Europe are governed by mechanisms like Standard Contractual Clauses.

Contact

For questions or concerns about this Privacy Policy, email us at customercare@blacktulipstudio.com. We are the data controller of your personal information, and our representative in the EEA and the UK is also customercare@blacktulipstudio.com.