Refund policy

Returns:
We have a 30-day return and exchange policy, which means you have 30 days from the date your order is delivered to request an exchange or return. The item must be sent back via courier without undue delay and in any event not later than 30 days from the date of receiving the item. The deadline is met if you send back the goods before the period of 30 days has expired. Exchanges are free both ways and do not restart the 30 days. If the replacement you choose is out of stock, the exchange becomes a normal return.

To be eligible for returns and exchanges, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exchange or Return Process:
To start your exchange or return, visit our return portal at https://blacktulipstudio.com/apps/return_prime Have your Order Number and the email address you used to place the order ready to begin the process.

Follow the steps to complete your return. Once we receive your package, refunds or store credits may take up to 10-12 business days to process. You’ll get an email confirmation once it’s done. A £3.95 return fee per item is deducted from refunds. Returns for store credit are free.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Manufacturing faults are covered for six months from the date of delivery. To make a claim, email customercare@blacktulipstudio.com with your order number and a photo of the fault. We reply within two working days. This warranty is in addition to your statutory rights, which are not affected.

Exceptions / non-returnable items
Sale items can be returned. We cannot accept returns on gift cards or personalised items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-12 business days of us receiving your return. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@blacktulipstudio.com